
Will on one of Scooter Computer's distinctive pink scooters!
Scooter Computer are a fantastic IT support service. Below is our interview with Will Foot, their Director:
What is Scooter Computer?
We are an IT call out service – any It issue you have in London, we will scoot to your door to help you out.
What are the most common problems you face?
We can be asked to fix literally anything. From iPods through to camera, telephones through to DVD players. Common issues we are called out to are wireless internet help (often to extend the range of wireless networks within the home), help removing viruses and pop-ups, and setting up new machines from scratch and transferring data from their old machine.
What’s the easiest fix you’ve had?!
Probably rebooting a router! If you have any issues with internet, the first thing you should try is switching off the router (modem) and back on again. That and plugging in disconnected cables are the quickest solutions we probably carry out.
Best piece of advice?
Obvious one – keep backups of everything you hold dear. If a file isn’t backed up, it doesn’t exist. We see so many people coming to us when it’s too late. Hard drives really can fail, out of the blue.
For Windows users, a couple of pieces of free software can really keep your machine running cleanly – AVG Free (antivirus protection) and Malwarebytes (malware protection).
For Mac users, if you need to use Windows for a certain application, you can run it on your Mac with Bootcamp, so you don’t have to keep a Windows machine just in case.
What trends are you seeing?
Tablet PCs are the dominant product release right now. It started with the iPad, but Samsung, Blackberry, HTC and practically every other computer manufacturer out there are bringing tablets to market right now.
Over the last few years we are seeing more and more Mac machines being bought by our clients. They usually use them in parallel with their Windows counterparts, but Macs are definitely popular beyond their previous demographic of artistic types and designers.
How can we call you out?
020 7384 5949, www.scootercomputer.co.uk.
Lastly, any famous clients?
Yes! Cat Deeley, who I saw this morning and is lovely, and Anneka Rice. We also regularly help out Caprice with her lingerie company, Caprice Lingerie.
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