The Chocolate Elephant value all our customers and are fully committed to protecting your privacy. Information given to us will only be used to aid your shopping experience with us.

We will need to take a certain amount of personal information from you in order to process your order. Without this information we would not be able to process your request or notify you of acceptance of your order. All information we ask for is to aid the service we are offering Your credit card details are not retained by us once the transaction is complete.

We will also use this information to send you Chocolate Elephant newsletters, notifying you of any promotions or discounts as well as relevant changes to our website. We will always contain an ‘unsubscribe’ option should you not wish to be sent this information.

Any personal information that you submit will be used simply to process your orders and is protected by our secure server software. This software encrypts all information you input before it is sent for payment processing. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Where there is a legal obligation to do so, we may well disclose your information to any regulatory body. When we offer competitions and promotions, you may be required to provide certain personal information in order to participate. We will give you the option not to receive e-mail messages or other postal messages from us regarding our services, competitions new collections and promotions. Please note, we may still need to contact you, for example, to notify winners and to fulfill promotional obligations.

Your rights

If you wish to contact us about any information we may hold about you please contact us by email, telephone or post and we can review the information for you.
The Chocolate Elephant,
The Old Farmhouse,
Dungate Lane, Balsham,
Cambridgeshire CB21 4HF
info@thechocolateelephant.com

Cookies

Most browsers are set up to accept cookies (a cookie is a piece of information that is stored on your hard drive by your web browser which tracks your movements within websites.) Our site uses cookies to track number of visits to the site, your shopping cart and past purchases so we can ensure we only send you what we consider to be relevant information. However if you choose not to accept cookies you will still be able to use the website.

Consent

By visiting this website you consent to the collection and processing of personal data for our sole use. We will only use your personal information to process your order, credit and fraud checks if necessary and any market research and marketing we undertake as a company.

Conformity of goods We have made every possible effort to ensure that the description and specification of items on our shop website are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & limitations of liability

The Chocolate Elephant Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The Chocolate Elephant nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Chocolate Elephant or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. The limitations of liability in these conditions shall apply equally for the benefit of The Chocolate Elephant and any other associated company of The Chocolate Elephant as if references to The Chocolate Elephant included references to each such associated company.

While The Chocolate Elephant uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Chocolate Elephant will not be responsible for any errors or omissions or for the results arsing from the use of such information

While The Chocolate Elephant takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Chocolate Elephant will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Chocolate Elephant does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Chocolate Elephant. The entire liability of The Chocolate Elephant under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. The Chocolate Elephant will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Chocolate Elephant may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Chocolate Elephant. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Chocolate Elephant or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with The Chocolate Elephant. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Company office: The Chocolate Elephant, The Old Farmhouse, Dungate Lane, Balsham, Cambridgeshire CB21 4HF
Email: info@thechocolateelephant.com