Delivery and Returns...
A flat delivery charge of £5 is added to each order, unless otherwise stated. Some of our heavier/fragile items carry an additional delivery charge. If this applies to your order, we will contact you to let you know the additional charge prior to sending you the order. We aim to despatch all orders within 5 working days of receipt, subject to stock availability. Unless otherwise stated, all orders will be sent by Royal Mail.
Upon arrival of your delivery, please check for damaged goods or missing items. If anything is missing or damaged, please let us know within 3 days of receiving your order. We want you to be delighted with anything you buy from The Chocolate Elephant. If however you are not satisfied with your order for any reason, please contact us. You will receive a replacement or if you prefer, a full refund upon return of the goods, subject to them being returned in their original packaging and in new condition. Carriage charges for returned goods will not be refunded, except in cases where goods have arrived damaged or in error.Please obtain a certificate of posting (available free from the Post Office) when returning unwanted goods to us.
Returns should be sent to:
The Chocolate Elephant The Old Farmhouse Dungate Lane Balsham Cambridge CB1 6HF
This does not affect your statutory rights.
Cancellations...
You are entitled to cancel your order for any reason within seven working days of receiving the goods. If you wish to cancel the order prior to despatch please email us at sales@thechocolateelephant.com.
If you have already received the order please follow the above Delivery and Returns information.
Stock Availability...
We will endeavour to maintain stock of all items listed on our website. If however, an item is temporarily out of stock, we will notify you of the delay and, if you are willing to wait for the item, despatch it as soon as it arrives. Complaints
All complaints will be dealt with promptly, courteously and professionally, either via email or telephone. We aim to resolve all matters within five working days.
